Privacy policy
Privacy Policy
Last Updated: September 5, 2026
1. About This Privacy Policy
Facilis ("Facilis," "we," "us," or "our") operates this online store and website and provides general consumer products and related services to customers.
Facilis is operated from Australia and primarily offers products to customers in the United States.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to operate our website, checkout, order management, payment processing, and related services.
This Privacy Policy explains how Facilis collects, uses, stores, processes, and discloses personal information when you visit our website, browse or purchase products, create an account, communicate with us, request customer support, make a warranty or refund claim, sign up for marketing, or otherwise interact with our services.
By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy.
Nothing in this Privacy Policy is intended to limit privacy rights that cannot legally be limited under applicable law.
2. Personal Information We Collect
"Personal information" generally means information that identifies you, relates to you, describes you, or can reasonably be linked with you or your household.
Depending on how you interact with Facilis, we may collect the following categories of information.
Contact Information
We may collect your name, email address, telephone number, billing address, shipping address, and other contact information that you provide.
Order and Transaction Information
We may collect information about products you view, add to your cart, purchase, return, request a refund for, or make a warranty claim concerning.
This may include your:
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order number;
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products purchased;
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purchase price;
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discounts;
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shipping method;
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transaction status;
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refund information;
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replacement information; and
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order history.
Payment Information
Payment transactions are processed through Shopify and/or other authorized payment providers.
Payment providers may collect payment card information, billing information, payment authorization information, fraud-prevention information, and related transaction data.
Facilis does not necessarily receive or directly store your complete credit or debit card number.
We may receive limited payment-related information, such as payment status, payment method type, transaction identifiers, and confirmation that payment was approved or declined.
Account Information
If customer accounts are available, we may collect information associated with your account, including your login information, preferences, saved addresses, and order history.
Customer Service Information
When you contact us, we may collect information contained in your correspondence, including questions, complaints, support requests, refund requests, delivery inquiries, and other communications.
Warranty, Damage and Product Claim Information
If you contact us regarding a damaged, defective, incorrect, missing, or malfunctioning product, we may collect information reasonably necessary to investigate and resolve your claim.
This may include your order details, description of the issue, photographs, videos, serial numbers, model numbers, product labels, packaging photographs, shipping labels, and other information you voluntarily provide concerning the product.
Device and Website Usage Information
When you use our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, approximate location derived from your IP address, pages viewed, products viewed, referring website, time spent on our website, cart activity, checkout activity, and interactions with website features.
Marketing Information
If you subscribe to marketing communications, we may collect your email address, telephone number where applicable, marketing preferences, consent information, unsubscribe preferences, and interactions with our promotional communications.
Information You Voluntarily Provide
We may also collect information that you voluntarily submit through forms, reviews, surveys, product feedback, customer support communications, or other website features.
We ask that you do not provide sensitive personal information unless it is reasonably necessary for a specific request or transaction.
3. Information We Generally Do Not Need
Facilis sells general consumer products and does not ordinarily need health, medical, biometric, genetic, racial or ethnic, religious, political, or similarly sensitive information in order to sell products to customers.
Please do not provide such information unless it is genuinely necessary for a particular request.
We also do not ordinarily require Social Security numbers or similar government identification numbers to make standard purchases through our website.
Payment providers, fraud-prevention providers, financial institutions, government authorities, or other service providers may separately request or process information where necessary for payment verification, fraud prevention, tax compliance, or legal obligations.
4. How We Collect Personal Information
We may collect personal information directly from you when you place an order, create an account, contact us, submit a form, request customer support, make a refund or warranty claim, submit a review, or subscribe to marketing communications.
We may also collect information automatically through cookies, pixels, analytics technologies, server logs, and similar technologies when you interact with our website.
Information may also be received from Shopify and from service providers that assist with payments, fraud detection, shipping, fulfilment, customer support, marketing, analytics, or other business operations.
Where permitted by law, we may also receive information from advertising and marketing platforms in connection with measuring or improving advertising campaigns.
5. How We Use Personal Information
We use personal information for legitimate business purposes associated with operating Facilis and providing our services.
Processing Orders
We may use your information to:
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process purchases;
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verify payment;
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confirm orders;
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arrange fulfilment;
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arrange shipping;
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provide delivery updates;
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process cancellations;
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process eligible returns and refunds;
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provide replacements; and
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maintain order records.
Customer Support
We may use your information to respond to inquiries, investigate order problems, provide customer assistance, and communicate with you about your purchase.
Warranty and Product Claims
We may use information to investigate and process eligible warranty claims involving damaged, defective, malfunctioning, incorrect, or otherwise eligible products.
This may include communicating with the applicable supplier, manufacturer, warehouse, fulfilment provider, or shipping carrier where necessary to investigate or resolve the issue.
Operating and Improving Our Website
We may use information to operate our website, understand how customers interact with it, troubleshoot technical problems, evaluate website performance, improve our services, and improve the shopping experience.
Fraud Prevention and Security
We may use personal information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, abuse, payment disputes, security incidents, and misuse of our website.
Marketing and Advertising
Where permitted by law, we may use information to send promotional communications, measure advertising performance, understand customer interests, or present advertisements that may be more relevant to users.
Where consent is legally required, we will seek the appropriate consent.
Legal and Compliance Purposes
We may process personal information where reasonably necessary to comply with legal obligations, respond to lawful requests, enforce our Terms of Service and other policies, establish or defend legal claims, protect our business or customers, and resolve disputes.
6. Manufacturers, Suppliers and Fulfilment Partners
Facilis operates as an online retailer and reseller.
Unless expressly stated otherwise, Facilis does not manufacture the products sold through our website and does not ordinarily maintain or physically store the inventory offered through our store.
Products may be stored, packed, processed, and shipped by independent manufacturers, suppliers, distributors, warehouses, fulfilment providers, logistics providers, or shipping carriers.
Because these third parties perform services necessary to complete your order, Facilis may need to provide them with certain personal information.
For example, an applicable supplier, warehouse, or fulfilment provider may receive your name, delivery address, telephone number where required for delivery, email address where required for order processing, products ordered, quantities ordered, shipping method, and other information reasonably necessary to prepare and deliver your order.
We seek to disclose only information reasonably necessary for these third parties to perform the applicable service.
The fact that a third party fulfils your order does not require you to contact that third party for normal customer service.
Facilis remains your primary customer-facing point of contact for purchases made through our store.
If you make an eligible warranty, refund, replacement, damaged-product, or similar claim, we may provide relevant claim information to the applicable manufacturer, supplier, fulfilment provider, or carrier where reasonably necessary to investigate or resolve the claim.
For example, this may include photographs or videos you provide showing a defective product.
7. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, provide products and services, comply with law, or protect legitimate interests.
Recipients may include Shopify, payment processors, financial institutions, fraud-prevention providers, manufacturers, suppliers, distributors, fulfilment providers, warehouses, logistics providers, shipping carriers, customer-support providers, website providers, cloud or data-storage providers, email or SMS providers, analytics providers, advertising platforms, professional advisers, and government or regulatory authorities where legally required.
We may also disclose information in connection with a legitimate business transaction, including a merger, acquisition, restructuring, financing, sale of assets, or transfer of the Facilis business.
Third parties may process information according to their own privacy obligations and contractual responsibilities.
We do not authorize fulfilment partners to use customer information for unrelated purposes merely because they receive information necessary to process an order.
8. Shopify
Our online store is hosted and powered by Shopify.
When you visit our website, use checkout, place an order, use Shop Pay or another Shopify service, or otherwise interact with a Shopify-powered feature, Shopify may collect and process personal information.
This can include contact information, order information, payment-related information, device information, browsing information, fraud-prevention information, and other information necessary to provide Shopify's services.
Shopify may process personal information on behalf of Facilis and may also process certain information for purposes described in Shopify's own privacy notices.
Information processed through Shopify may be handled in countries other than your country of residence.
Shopify maintains its own privacy policies explaining how it processes consumer information.
9. Payment Processing
Payments may be processed through Shopify Payments or other third-party payment providers made available through our store.
These providers may collect and process financial and transaction information necessary to authorize payments, detect fraud, comply with financial regulations, process refunds, and provide payment services.
Because payment information is generally processed through these providers, Facilis does not necessarily directly receive or store complete payment card credentials.
Payment providers maintain their own security and privacy practices.
10. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, analytics tools, and similar technologies.
These technologies may be used to keep the website functioning, remember customer preferences, maintain shopping carts, improve performance, understand website activity, measure advertising, detect fraud, and provide or measure advertising.
Information collected through these technologies may include IP address, device identifiers, browser information, pages visited, products viewed, cart activity, checkout activity, purchases, referral information, and interactions with advertisements.
Some cookies are necessary for the operation of our store.
Other cookies may be used for analytics, personalization, or advertising depending on the services enabled on our website.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.
You may also control certain cookies through your browser settings.
Disabling cookies may prevent certain website features from functioning properly.
11. Analytics and Advertising
Depending on the tools enabled on our store, we may use Shopify analytics and third-party analytics or advertising services to understand website traffic, measure advertising effectiveness, and improve our business.
Advertising platforms may receive device information, cookie identifiers, website activity, purchase activity, or similar information where permitted by law.
Depending on applicable privacy law, certain advertising-related disclosures may legally be considered "sharing," "sale," or use for "targeted advertising," even when Facilis does not receive money in exchange for the personal information.
Where applicable law provides a right to opt out of these activities, eligible customers may exercise that right as described below.
12. Sale or Sharing of Personal Information
Facilis does not sell customer lists or personal information for money in the ordinary meaning of the word "sell."
However, some United States privacy laws define "sale" or "sharing" more broadly.
For example, the use of certain advertising cookies, pixels, or advertising platforms may potentially be considered a sale, sharing, or disclosure for targeted or cross-context behavioral advertising under applicable law.
Where Facilis engages in an activity that is legally considered a sale or sharing of personal information and the applicable law gives you an opt-out right, you may exercise that right through any privacy preference tools made available on our website or by contacting us at:
thefacilis@gmail.com
We will process legally valid requests in accordance with applicable law.
13. Global Privacy Control and Browser Signals
Certain jurisdictions recognize browser-based privacy preference signals, such as Global Privacy Control ("GPC"), as a method of communicating an opt-out preference regarding qualifying sale or sharing of personal information.
Where Facilis is legally required to recognize such a signal, we will process supported and legally valid signals as required by applicable law.
Because privacy signals can operate on a browser or device basis, your preference may need to be applied separately to different browsers or devices.
14. Email and SMS Marketing
If you choose to subscribe to marketing communications, Facilis may send you product information, promotional offers, store announcements, abandoned-cart reminders where permitted, or other marketing messages.
You can unsubscribe from marketing emails at any time using the unsubscribe option included in the communication.
If Facilis offers SMS marketing, you may opt out according to the instructions contained in the applicable message.
Withdrawing from marketing communications does not prevent us from sending non-marketing communications that are reasonably necessary concerning your transactions.
For example, we may continue to send order confirmations, shipping updates, refund notices, warranty communications, fraud or security notices, and responses to customer-support requests.
15. Your Privacy Rights
Depending on where you live and whether the applicable privacy law applies to Facilis, you may have certain rights concerning your personal information.
These rights may include the right to request access to personal information, obtain information about how it has been used or disclosed, request correction of inaccurate information, request deletion of eligible information, obtain a portable copy of certain information, withdraw consent where applicable, opt out of certain targeted advertising, opt out of qualifying sale or sharing of personal information, or limit certain uses of sensitive personal information.
Privacy rights vary by jurisdiction and are subject to legal exceptions.
For example, we may need to retain information even after a deletion request where it is reasonably necessary to complete a transaction, maintain legally required records, prevent fraud, resolve disputes, protect legal rights, administer warranties, or comply with law.
To submit a privacy request, contact:
thefacilis@gmail.com
Please clearly state that your message relates to a privacy request and describe the right you wish to exercise.
16. Verification of Privacy Requests
Before providing, correcting, or deleting certain personal information, we may need to verify that the person making the request is the customer or is legally authorized to act on the customer's behalf.
Verification may involve confirming information reasonably related to your account, transaction, contact details, or previous interaction with us.
We will not request more information than reasonably necessary to verify a request.
We may deny or limit a request where permitted by law if we cannot reasonably verify the request or if an applicable legal exception applies.
17. United States State Privacy Rights
Residents of certain United States states may have additional privacy rights under applicable state privacy laws.
Where those laws apply to Facilis, we will provide the rights and protections required by the applicable law.
For example, eligible California residents may have rights to know or access certain personal information, request deletion, request correction, opt out of qualifying sale or sharing, limit certain uses of sensitive personal information, and exercise privacy rights without unlawful discrimination.
Other states may provide similar or additional rights.
The availability of a particular right depends on the customer's location, the law in that jurisdiction, and whether the applicable law applies to Facilis.
Nothing in this Privacy Policy is intended to require you to waive a privacy right that applicable law makes non-waivable.
18. Non-Discrimination
Where required by applicable law, Facilis will not unlawfully discriminate against you because you exercised an applicable privacy right.
For example, where prohibited by law, we will not deny you products, charge you a different price, or provide a materially different level of service solely because you exercised a legally protected privacy right.
Legitimate differences that are permitted by applicable law are not prohibited by this section.
19. Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, disclosure, misuse, alteration, loss, or destruction.
We also rely on service providers such as Shopify, payment processors, and other technology providers to maintain appropriate safeguards for information they process.
However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure.
You should use reasonable precautions when using the internet and should protect your account credentials where applicable.
If you believe your interaction with us is no longer secure, please contact us.
20. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.
The appropriate retention period may depend on the nature of the information and why it was collected.
For example, certain information may be retained as reasonably necessary to:
process and document transactions, provide customer support, administer warranties, process refunds, maintain accounting and tax records, detect fraud, resolve chargebacks or disputes, enforce agreements, comply with legal requirements, and establish or defend legal claims.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational practices.
21. International Processing and Transfers
Facilis operates from Australia and serves customers in the United States.
Our ecommerce platform, service providers, suppliers, fulfilment partners, manufacturers, warehouses, payment providers, and other partners may operate in different countries.
As a result, personal information may be accessed, transferred, stored, or processed outside the state or country in which you live, including in Australia, the United States, and other countries in which our service providers or fulfilment partners operate.
Privacy and data-protection laws may differ between countries.
Where applicable law requires safeguards for an international transfer of personal information, we will take reasonable steps to use appropriate safeguards or rely on another legally permitted transfer mechanism.
22. Australia and Australian Privacy Requirements
Because Facilis operates from Australia, Australian privacy requirements may apply to certain aspects of our handling of personal information.
Where Facilis is subject to the Australian Privacy Act 1988 or the Australian Privacy Principles, we will handle personal information in accordance with applicable requirements of those laws.
Where applicable, individuals may contact us to request access to or correction of their personal information or to raise concerns about how their information has been handled.
Nothing in this section represents that every provision of the Australian Privacy Act necessarily applies to every activity of Facilis where the law provides an exemption or threshold.
23. Automated Fraud and Security Tools
Facilis, Shopify, payment processors, and fraud-prevention providers may use automated systems or algorithms to assist with transaction security, fraud detection, payment risk assessment, order verification, or protection against misuse.
For example, automated indicators may be used to identify transactions that present an elevated fraud or security risk.
These systems may contribute to a decision to review, delay, reject, or cancel a transaction where reasonably necessary and permitted by law.
Where applicable law provides rights regarding automated decision-making, Facilis will comply with those rights to the extent they apply.
24. Children's Privacy
Our website and products are intended for a general adult consumer audience and are not directed toward children under 13.
Facilis does not knowingly collect personal information directly from children under 13 in circumstances prohibited by applicable law.
If you are a parent or legal guardian and believe a child has provided us with personal information inappropriately, please contact us at:
thefacilis@gmail.com
We will review the matter and take appropriate action where required.
Where applicable law establishes additional consent requirements concerning the sale or sharing of personal information belonging to minors, we will comply with those requirements to the extent they apply.
25. Third-Party Websites
Our website may contain links to websites, services, social media platforms, manufacturer resources, or other content operated by independent third parties.
Facilis does not control the privacy practices of those independent websites.
Information that you provide directly to a third party is subject to that third party's privacy practices rather than this Privacy Policy.
You should review the privacy policy of any third-party website before providing personal information.
26. Business Transfers
If Facilis is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, transfer of business ownership, insolvency proceeding, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.
Any successor that receives personal information will remain subject to applicable privacy obligations concerning that information.
27. Legal Requests and Protection of Rights
We may preserve, use, or disclose personal information if we reasonably believe doing so is necessary to comply with applicable law, regulation, legal process, court order, or lawful government request.
We may also process or disclose information where reasonably necessary to investigate fraud or security incidents, protect customers or other individuals, enforce our policies, protect our legal rights, establish or defend legal claims, or prevent unlawful activity.
We will not voluntarily disclose personal information to government authorities merely because a request is made where disclosure is not legally required or otherwise appropriate.
28. Privacy Complaints
If you have a concern or complaint regarding how Facilis handles your personal information, please contact us first at:
thefacilis@gmail.com
Please include sufficient information for us to understand and investigate your concern.
We will review privacy complaints and respond as reasonably appropriate and as required by applicable law.
Depending on your location and applicable law, you may also have the right to contact or lodge a complaint with an appropriate privacy, consumer-protection, or data-protection authority.
Where Australian privacy law applies, this may include rights relating to the Office of the Australian Information Commissioner.
Where applicable United States state law provides a complaint, appeal, or regulatory process, you may also have rights under that process.
29. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, products, business operations, fulfilment practices, service providers, technologies, or legal obligations.
When we update this Privacy Policy, we will revise the "Last Updated" date displayed at the beginning of the policy.
Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain that consent as required.
We encourage customers to review this Privacy Policy periodically.
30. Contact Us
If you have questions about this Privacy Policy, want to submit a privacy request, or have concerns about your personal information, please contact:
Business name: Facilis
Email: thefacilis@gmail.com
Business address: 6614 Ave U Unit #699, Brooklyn, NY 11234, United States
Important Address Notice
The Brooklyn address above is provided for business identification and administrative purposes only.
It is not a customer-service office, retail store, warehouse, fulfilment facility, returns facility, or correspondence address.
Do not mail privacy requests, letters, legal correspondence, products, returns, warranty items, or other packages to this address.
Mail sent to this address may not be received by Facilis.
Privacy requests and customer communications should be sent electronically to:
thefacilis@gmail.com
For product returns, contact Facilis before sending any product. If a physical return is authorized, the appropriate return instructions and applicable return address will be provided separately.