Terms of service

Terms of Service

Last Updated: September 5, 2026

Overview

Welcome to Facilis.

The terms "Facilis," "we," "us," and "our" refer to Facilis. Facilis operates this online store and website and offers products, information, content, features, customer support, and related services through this website.

Our store is powered by Shopify, which provides the ecommerce platform that allows us to operate our online store, checkout, order management, and related services. Payments may be processed by Shopify or other third-party payment providers.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, Warranty Policy, and any other policies or terms referenced on our website, govern your access to and use of our website and your purchases from Facilis.

Please read these Terms carefully before using our website or purchasing a product.

By visiting, browsing, interacting with, or purchasing from our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our website or purchase products from us.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable law.

 

 

1. Eligibility and Account Information

By using this website or placing an order, you represent that you are at least the age of majority in your state, territory, province, or country of residence or that you are otherwise legally permitted to enter into the transaction.

When placing an order or using certain features of our website, you may be required to provide information including your:

  • name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address; and

  • payment information.

You agree to provide information that is accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account credentials associated with our website and for activity occurring through your account.

You must notify us if you believe your account or payment information has been used without authorization.

 

 

2. Our Products

Facilis sells a range of general consumer products intended to assist customers with household, personal, outdoor, cleaning, maintenance, lifestyle, convenience, and other everyday needs.

The specific features, intended uses, specifications, included components, dimensions, materials, compatibility information, safety information, and other characteristics of a product are described on the applicable product page where available.

Our product selection may change from time to time.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, videos, pricing, and availability are accurate.

However, actual products may have minor variations in:

  • color;

  • packaging;

  • labeling;

  • appearance;

  • dimensions;

  • accessories;

  • design details; or

  • other non-material characteristics.

Such differences may result from photography, screen settings, manufacturing changes, updated packaging, supplier changes, or product improvements.

Where a particular specification is important to your purchase, you should review the product description carefully before ordering and contact us if clarification is required.

We reserve the right to modify, replace, update, discontinue, or restrict the availability of products at any time.

 

 

3. Our Role as Retailer

Facilis is an online retailer and reseller.

Unless expressly stated otherwise on a product page, Facilis is not the manufacturer, producer, designer, or assembler of the products sold through our store.

Products offered through Facilis are manufactured, produced, or supplied by independent third-party manufacturers, suppliers, distributors, or other commercial partners.

We offer these products for resale with the permission, authorization, or commercial consent of the relevant supplier, manufacturer, distributor, or other party authorized to supply the applicable products.

When you purchase through our website, however, your purchase is made from Facilis.

Facilis is therefore your primary customer-facing point of contact for orders placed through our store.

You should contact Facilis regarding:

  • order problems;

  • defective products;

  • damaged products;

  • incorrect products;

  • missing products;

  • eligible refunds;

  • eligible replacements;

  • warranty requests; and

  • other customer-service matters relating to your purchase.

The fact that Facilis did not manufacture the product does not mean that customers must independently pursue the manufacturer for an eligible remedy.

Where an issue qualifies under our Refund Policy, Warranty Policy, these Terms, or applicable law, Facilis will handle the matter with the customer and may separately communicate with the manufacturer, supplier, warehouse, carrier, or fulfilment provider as necessary.

 

 

4. Inventory, Warehousing and Fulfilment

Facilis operates using a third-party fulfilment model.

Unless otherwise expressly stated, Facilis does not manufacture products and does not ordinarily physically store or maintain the inventory offered through our website in facilities operated by Facilis.

Products may be stored by independent:

  • manufacturers;

  • suppliers;

  • distributors;

  • fulfilment providers;

  • logistics providers; or

  • warehouses.

When you place an order with Facilis, we transmit the necessary order and delivery information to the appropriate supplier or fulfilment partner so that the product can be processed, packed, and shipped to you on our behalf.

As a result, a product purchased through Facilis may be shipped directly from a third-party facility to the customer without being physically handled by Facilis.

Third-party fulfilment does not change the fact that Facilis remains the customer's point of contact for customer service concerning purchases made from our store.

Facilis will make reasonable efforts to assist customers with eligible product, delivery, refund, replacement, or warranty issues even when a third party physically processed or shipped the order.

 

 

5. Product Use and Safety

You are responsible for using products safely, responsibly, and only for their intended purposes.

Before using a product, you should review all:

  • product instructions;

  • manuals;

  • labels;

  • warnings;

  • safety information;

  • assembly instructions;

  • maintenance requirements; and

  • operating directions supplied with the product or displayed on our website.

Certain products may involve electricity, water pressure, moving components, tools, machinery, heat, batteries, chemicals, sharp components, or other hazards if used incorrectly.

You must use reasonable care and follow the manufacturer's instructions and applicable safety requirements.

You should not use a product if it appears damaged, defective, improperly assembled, or unsafe.

Products should not be modified, disassembled, overloaded, misused, or used for a purpose inconsistent with their instructions unless such use is expressly authorized by the manufacturer.

Where appropriate, safety equipment should be used.

Facilis is not responsible for damage or injury caused solely by misuse, unauthorized modification, failure to follow clear safety instructions, improper installation, reckless use, or use of a product for a purpose for which it was not designed, except where liability cannot lawfully be excluded.

Nothing in this section limits rights relating to a product that was defective, unsafe, inaccurately described, or otherwise subject to rights or remedies under applicable law.

 

 

6. Orders

When you submit an order through our website, you are making an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that we have finally accepted your order.

We may review orders before acceptance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • incorrect pricing or product information was displayed;

  • payment authorization fails;

  • we suspect fraud or unauthorized payment activity;

  • the shipping address cannot reasonably be serviced;

  • a product is subject to shipping restrictions;

  • an order appears to violate these Terms;

  • an order appears to be intended for unauthorized commercial resale; or

  • circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after receiving payment, we will issue an appropriate refund for the cancelled portion of the order.

We will attempt to notify you using the contact information supplied at checkout.

 

 

7. Order Changes and Cancellations

Please review your order carefully before submitting it.

Orders may be transmitted to a fulfilment partner shortly after being placed.

Because of this, we cannot guarantee that an order can be changed or cancelled after processing begins.

If you need to request a cancellation or modification, contact us as soon as possible at:

thefacilis@gmail.com

We will make reasonable efforts to accommodate the request where possible.

If the order has already been processed, packed, transferred to a carrier, or shipped, cancellation may no longer be possible.

Any return or refund rights that remain available after shipment will be governed by our Refund Policy and applicable law.

 

 

8. Prices, Taxes and Payment

Product prices are displayed on our website and may change from time to time.

The amount charged for an order will be the amount displayed during checkout and confirmed as part of the transaction, subject to correction of obvious errors as permitted by law.

Applicable shipping charges, taxes, duties, or other fees will be displayed or handled where applicable.

Unless expressly stated otherwise, promotional prices and discounts apply only during the period for which they are offered.

By submitting payment information, you represent that:

  • you are authorized to use the payment method;

  • the payment information is accurate;

  • you authorize the applicable charge; and

  • you agree to pay the amount shown at checkout.

Payments may be processed by third-party payment providers.

Facilis does not necessarily receive or directly store complete payment-card information.

 

 

9. Shipping and Delivery

Products are shipped according to our Shipping Policy.

Estimated delivery dates or transit times displayed on our website are estimates unless expressly stated otherwise.

They are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

  • carrier delays;

  • fulfilment delays;

  • high order volume;

  • weather;

  • natural disasters;

  • customs procedures;

  • transportation disruptions;

  • incorrect shipping information;

  • public holidays;

  • remote delivery locations;

  • supplier delays; or

  • other events outside our reasonable control.

Facilis will make reasonable efforts to assist customers with significant delivery problems.

You are responsible for providing a complete and accurate shipping address.

If you provide incorrect or incomplete delivery information, additional delivery charges or delays may apply.

Please contact us promptly if you discover an error in your shipping information.

 

 

10. Lost, Damaged, Missing or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, or if you believe an order has been lost during delivery, contact us as soon as reasonably possible at:

thefacilis@gmail.com

Please include your order number and a description of the issue.

We may reasonably request supporting information such as:

  • photographs;

  • videos;

  • packaging photographs;

  • shipping labels;

  • serial numbers;

  • product identifiers; or

  • other information reasonably necessary to investigate the claim.

If the claim is eligible, Facilis will handle the matter and may provide an appropriate remedy in accordance with our Refund Policy, Warranty Policy, and applicable law.

Depending on the circumstances, remedies may include:

  • replacement;

  • replacement parts;

  • repair assistance;

  • store credit;

  • partial refund;

  • full refund; or

  • another appropriate remedy.

 

 

11. Returns and Refunds

Returns, refunds, cancellations, replacements, and related claims are governed by our Refund Policy.

You should review the Refund Policy before making a purchase.

Do not send a product to the business address listed at the end of these Terms.

That address is not a returns facility.

Customers must contact us before returning a product so that we can determine eligibility and provide the appropriate return instructions or return location where a physical return is required.

Sending a product to an unauthorized address does not guarantee that the product will be received or that a refund will be approved.

Nothing in our Refund Policy or these Terms limits a refund, replacement, repair, or other remedy that must be provided under applicable law.

 

 

12. Product Warranties

Certain products sold by Facilis may include a warranty.

The applicable warranty period, coverage, exclusions, and claim requirements may vary depending on the product.

Where Facilis advertises or provides a written warranty for a product, the specific warranty terms applicable to that product will form part of the terms of your purchase.

Where required, applicable warranty information will be made available before purchase or otherwise provided as required by law.

A product may also carry a separate warranty provided by its manufacturer or supplier.

Where appropriate, Facilis may communicate with the manufacturer or supplier when processing a warranty claim.

However, customers who purchased directly from Facilis may contact Facilis for assistance rather than being required to independently resolve an eligible claim with the manufacturer.

For eligible warranty claims, Facilis may arrange a remedy such as:

  • troubleshooting;

  • replacement parts;

  • repair;

  • replacement;

  • refund; or

  • another remedy specified by the applicable warranty or required by law.

Warranty coverage may not apply to problems caused solely by circumstances such as:

  • accidental damage after delivery;

  • misuse or abuse;

  • unauthorized modification;

  • improper installation;

  • failure to follow operating instructions;

  • inappropriate maintenance;

  • normal wear and tear where excluded by the applicable warranty;

  • use outside stated product specifications; or

  • other exclusions expressly and lawfully stated in the applicable warranty.

Warranty exclusions do not apply where doing so would violate applicable law.

Any statutory or implied warranty rights that cannot legally be excluded remain unaffected.

 

 

13. Product Availability and Purchase Limits

Product availability may change without notice.

We do not guarantee that every product displayed on our website will remain continuously available.

We may limit quantities purchased:

  • per customer;

  • per household;

  • per account;

  • per order;

  • per shipping address; or

  • per payment method.

We may refuse or cancel orders where we reasonably believe they involve:

  • fraud;

  • unauthorized resale;

  • abuse of promotions;

  • abuse of our refund or warranty policies;

  • payment fraud; or

  • other improper activity.

 

 

14. Promotions and Discount Codes

Discount codes, promotional offers, free-shipping offers, bundles, and other promotions may be subject to additional conditions.

Unless otherwise stated:

  • promotions cannot be exchanged for cash;

  • discount codes may be limited to one use per order;

  • offers may have eligibility requirements;

  • offers may exclude particular products;

  • promotions may end or change at any time before an order is placed; and

  • promotional discounts generally cannot be applied retroactively to completed purchases.

We may cancel or reject promotions obtained or used through fraud, technical manipulation, unauthorized duplication, or other abuse.

 

 

15. Intellectual Property

Unless otherwise stated, content appearing on our website, including:

  • text;

  • graphics;

  • website design;

  • logos;

  • brand elements;

  • product-page content created by us;

  • videos;

  • photographs;

  • icons;

  • layouts;

  • graphics; and

  • other original content

is owned by Facilis, licensed to Facilis, or used with permission from the relevant rights holder.

You may use our website only for lawful personal purposes.

You must not copy, reproduce, publish, distribute, sell, scrape, modify, commercially exploit, or create unauthorized derivative works from protected website content without permission from the applicable rights holder.

Third-party trademarks, product names, manufacturer names, images, or intellectual property remain the property of their respective owners.

The sale of a third-party product by Facilis does not transfer ownership of the manufacturer's intellectual property to Facilis or to the customer.

 

 

16. Third-Party Tools and Services

Our website may use third-party applications, tools, software, payment services, analytics services, fulfilment services, or other technology.

We may not control every aspect of those third-party services.

Your use of certain third-party features may also be governed by the third party's own terms and privacy policies.

To the extent permitted by law, we are not responsible for independent third-party systems or services that are outside our reasonable control.

 

 

17. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not necessarily control or endorse those websites.

Facilis is not responsible for the content, security, availability, policies, representations, or business practices of independent third-party websites.

You should review the applicable terms and privacy policies before providing information to or purchasing from a third-party website.

 

 

18. Relationship With Shopify

Our online store is powered by Shopify.

Shopify provides technology and services that allow us to operate our online store.

Products purchased from this website are sold by Facilis, not Shopify.

Shopify is not the manufacturer, seller, supplier, or warrantor of the products offered by Facilis unless expressly stated otherwise by Shopify in relation to a separate Shopify service.

Questions, complaints, returns, refunds, warranties, product issues, and other customer-service requests relating to purchases from Facilis should be directed to Facilis.

 

 

19. Privacy

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy.

By using our website, you acknowledge that information may be processed by Shopify and other service providers that assist us with functions including:

  • ecommerce hosting;

  • checkout;

  • payments;

  • fraud prevention;

  • analytics;

  • customer service;

  • marketing;

  • order processing;

  • fulfilment; and

  • delivery.

Please review our Privacy Policy for additional information.

 

 

20. Reviews, Feedback and User Content

If you voluntarily provide us with reviews, photographs, videos, comments, testimonials, suggestions, feedback, or other content, you represent that you have the right to provide that content.

Unless prohibited by law or otherwise agreed, you grant Facilis a non-exclusive, worldwide, royalty-free license to reproduce, publish, display, distribute, adapt, and use content you voluntarily submit for reasonable business, website, customer-service, and marketing purposes.

You represent that submitted content:

  • is accurate to the best of your knowledge;

  • does not violate another person's intellectual property or privacy rights;

  • does not contain unlawful or malicious material; and

  • does not intentionally mislead other customers.

If you received compensation, a free product, discount, or other incentive in connection with a review, you must make any disclosure required by applicable law.

We may moderate, refuse, or remove user content where permitted by law.

 

 

21. Errors, Inaccuracies and Omissions

Occasionally, our website may contain errors, inaccuracies, or omissions relating to matters such as:

  • pricing;

  • product descriptions;

  • specifications;

  • availability;

  • promotions;

  • shipping charges;

  • transit times;

  • photographs; or

  • other information.

We reserve the right to correct errors or update information.

Where legally permitted, we may cancel an order affected by a material and obvious error.

If we cancel a paid order because of such an error, we will refund the applicable amount.

 

 

22. Prohibited Uses

You may use our website only for lawful purposes.

You must not use our website or services:

  • for unlawful or fraudulent activity;

  • to violate applicable laws or regulations;

  • to infringe intellectual property rights;

  • to submit false or misleading information;

  • to impersonate another person;

  • to transmit malware, viruses, or harmful code;

  • to interfere with website security;

  • to attempt unauthorized access to systems or accounts;

  • to conduct payment fraud;

  • to abuse promotions, refunds, returns, or warranties;

  • to harass, threaten, or harm another person;

  • to collect personal information unlawfully;

  • to spam or phish;

  • to interfere with operation of our website; or

  • to purchase products for unauthorized resale where resale restrictions lawfully apply.

We may suspend or restrict access where we reasonably believe these Terms have been violated.

 

 

23. Automated Access

Unless we give prior written permission, you may not use automated systems primarily designed to improperly:

  • scrape protected website content;

  • circumvent purchase limits;

  • manipulate pricing;

  • abuse promotions;

  • interfere with website functionality;

  • create fraudulent orders; or

  • access systems or information not intended for public access.

This section does not prohibit activity that cannot lawfully be restricted.

 

 

24. Electronic Communications

When you place an order, create an account, or contact us electronically, you consent to receive transactional communications electronically where permitted by law.

These may include:

  • order confirmations;

  • shipping updates;

  • customer-service responses;

  • refund notices;

  • warranty communications;

  • security notices; and

  • legally required notices.

Marketing communications are subject to applicable consent and unsubscribe requirements.

 

 

25. Disclaimer Regarding Website Availability

We aim to keep our website and services available and accurate.

However, we cannot guarantee that the website will always operate without interruption, delay, technical problems, or errors.

The website may occasionally be unavailable due to:

  • maintenance;

  • technical failures;

  • third-party service interruptions;

  • security issues;

  • internet outages; or

  • circumstances outside our reasonable control.

We may modify or temporarily suspend website features where reasonably necessary.

 

 

26. Disclaimer of Warranties

Except for warranties expressly provided by Facilis, product-specific warranties, manufacturer warranties, and warranties or consumer rights that cannot legally be excluded, our website and services are provided on an "as available" basis.

We do not guarantee that:

  • our website will always be uninterrupted or error-free;

  • every product will remain available;

  • delivery estimates will always be achieved; or

  • a product will be suitable for a particular use that is not stated or reasonably contemplated by its product description.

Nothing in these Terms excludes, disclaims, restricts, or modifies any warranty, guarantee, condition, consumer right, or remedy that cannot legally be excluded or limited.

Where Facilis provides a written product warranty, nothing in this section is intended to disclaim an implied warranty in a manner prohibited by applicable law.

 

 

27. Limitation of Liability

To the fullest extent permitted by applicable law, Facilis and its owners, personnel, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website or products where such liability may lawfully be excluded.

This may include losses such as lost profits, lost revenue, lost data, or other indirect commercial losses.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to eliminate rights or remedies relating to:

  • defective products;

  • legally enforceable product warranties;

  • fraud;

  • intentional misconduct;

  • personal injury where liability cannot legally be excluded;

  • statutory consumer guarantees; or

  • any other liability that cannot lawfully be waived or limited.

Where liability may legally be limited, any limitation will apply only to the maximum extent permitted by applicable law.

 

 

28. Manufacturer and Third-Party Responsibility

Facilis does not represent that it manufactured a product merely because the product is sold through our website.

Independent manufacturers, suppliers, logistics providers, fulfilment providers, and carriers remain responsible for their own actions and obligations to the extent provided by applicable law and their respective agreements.

However, Facilis will not use its third-party fulfilment model as a reason to automatically refuse an otherwise valid customer claim.

For purchases made directly through Facilis, customers may contact us about eligible:

  • warranty claims;

  • defective products;

  • damaged products;

  • missing products;

  • incorrect products;

  • refunds; and

  • replacements.

Facilis may then seek reimbursement, information, replacement inventory, or other assistance from the relevant manufacturer, supplier, carrier, or fulfilment provider separately.

The customer's reasonable eligibility for a remedy from Facilis will be assessed under the applicable policy, warranty terms, and law rather than solely on the basis that a third party manufactured or shipped the product.

 

 

29. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Facilis and its owners, employees, contractors, affiliates, and service providers from third-party claims, losses, damages, or reasonable expenses arising directly from:

  • your material breach of these Terms;

  • your unlawful use of our website;

  • your intentional infringement of another person's rights;

  • fraud committed by you; or

  • your intentional or reckless misuse of a product contrary to clear safety instructions.

This section does not require a consumer to indemnify Facilis for Facilis's own unlawful conduct, negligence where such liability cannot be excluded, defective products where applicable law imposes responsibility, or matters for which indemnification cannot legally be required.

 

 

30. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused solely by events outside our reasonable control to the extent permitted by law.

These may include:

  • natural disasters;

  • severe weather;

  • war;

  • civil unrest;

  • transportation disruptions;

  • widespread carrier interruptions;

  • government action;

  • customs delays;

  • strikes;

  • telecommunications failures;

  • widespread internet outages;

  • supplier interruptions; or

  • other comparable events beyond our reasonable control.

Where such an event affects an order, we will make reasonable efforts to communicate with the customer and resolve the matter appropriately.

This section does not eliminate refund or other rights that apply under applicable law.

 

 

31. Termination

We may suspend or terminate access to our website if we reasonably determine that you have materially violated these Terms, committed fraud, interfered with our systems, or used our services unlawfully.

Termination does not eliminate obligations or rights that arose before termination.

Sections that by their nature should continue after termination will remain effective, including provisions concerning:

  • intellectual property;

  • payment obligations;

  • warranties;

  • refunds;

  • liability;

  • disputes;

  • indemnification; and

  • privacy.

 

 

32. Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum lawful extent or severed where necessary.

The remaining provisions will continue in effect.

 

 

33. No Waiver

If Facilis does not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce that provision.

Any waiver must be express and applies only to the specific circumstances for which it is given.

 

 

34. Entire Agreement

These Terms, together with our:

  • Privacy Policy;

  • Refund Policy;

  • Shipping Policy;

  • Warranty Policy;

  • product-specific warranty terms; and

  • other terms expressly incorporated into a purchase

form the applicable agreement between you and Facilis concerning use of our website and purchases from our store.

If product-specific warranty or promotional terms conflict with a general provision of these Terms, the more specific terms will generally govern that particular warranty or promotion, subject to applicable law.

 

 

35. Assignment

You may not transfer your rights or obligations under these Terms to another person where doing so would materially affect our rights without our consent.

Facilis may transfer or assign its rights and obligations in connection with a legitimate business restructuring, sale, merger, transfer of assets, or similar transaction, subject to applicable law.

Any assignment will not eliminate existing consumer rights relating to purchases already made.

 

 

36. Governing Law and Consumer Rights

Facilis operates its ecommerce business from Australia while offering products to customers in the United States and other permitted locations.

To the extent legally permitted, these Terms and Facilis's business operations are governed by applicable laws of Australia, without regard to conflict-of-law principles that would require application of another jurisdiction's laws.

However, nothing in this section is intended to deprive a United States customer of mandatory rights or protections provided by applicable United States federal law or the law of the customer's state where those rights cannot legally be waived by contract.

Similarly, nothing in these Terms limits any mandatory consumer rights that apply to a customer under applicable law.

Where applicable law requires a dispute or claim to be heard in a particular jurisdiction or forum, that requirement will prevail.

 

 

37. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • our business;

  • our products;

  • our policies;

  • our services;

  • applicable laws; or

  • our website.

The most current version will be displayed on this page with an updated "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

Changes will not retroactively remove rights that a customer already acquired in connection with a completed purchase where doing so would be prohibited by law.

 

 

38. Contact Information

Questions regarding these Terms, orders, products, refunds, or warranty matters may be sent to:

Business name: Facilis
Email: thefacilis@gmail.com
Business address: 6614 Ave U Unit #699, Brooklyn, NY 11234, United States

Important Address Notice

The Brooklyn address listed above is provided for business identification and administrative purposes only.

It is not:

  • a customer service location;

  • a retail store;

  • a warehouse;

  • a fulfilment center;

  • a returns facility; or

  • an address at which customer correspondence or packages can be accepted.

Do not mail letters, products, returns, warranty items, or packages to this address.

Mail or products sent to this address may not be received by Facilis and may not be capable of being returned to the sender.

For all customer service, return, refund, warranty, and order matters, contact:

thefacilis@gmail.com

If an eligible product must be physically returned, Facilis will provide the appropriate return instructions and, where applicable, the correct return address after the return request has been reviewed.